Privacy Policy – J’s Independent Support

Last updated: 08/09/2025

At J’s Independent Support, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Your name, phone number, email address, and contact details.

• Information you provide through our contact form, emails, or enquiries.

• Information relevant to providing support services (e.g., accessibility needs, preferred contact times).

• Basic website analytics (such as page visits) to help us improve our site.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide the services you request.

• Communicate with you about appointments, support, or updates.

• Improve our website and services.

• Comply with legal, regulatory, or NDIS obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may only share it:

• With your consent.

• With trusted third parties who help us deliver our services (e.g., secure email or booking systems).

• Where required by law, or to protect health and safety.

4. Storage and Security

We take reasonable steps to keep your personal information safe from misuse, loss, or unauthorised access. Information is stored securely in line with NDIS requirements.

5. Your Rights

You have the right to access, update, or request deletion of your personal information. To do so, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch:
📧 jake@jsindependentsupport.com.au
📞 0407140390